Privacy Policy

PollyAI LLC

Last Updated: October 06, 2025

8124 NW 90th St, Kansas City, MO 64153

Introduction

PollyAI LLC ("PollyAI," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our websites, software, APIs, and other services (collectively, the "Services"). By accessing or using our Services, you consent to the practices described in this policy.

Google API Services User Data Policy

PollyAI's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Limited Use of Google User Data We strictly comply with the Limited Use Policy as follows:

We do not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for the app's internal operations and even then only when the data have been aggregated and anonymized.
We do not use this data for advertising purposes.
We do not use Google user data to train, fine-tune, or improve generalized Artificial Intelligence (AI) or Machine Learning (ML) models.

1. Information We Collect

We collect information you provide directly, information collected automatically when you use the Services, and information from third parties. This may include:

Contact & Account Data: name, email, phone, company, job title, billing and payment details.
Customer Content: data, text, files, or other materials you upload or submit to the Services.
Device & Usage Data: IP address, browser type, operating system, pages or API endpoints accessed, timestamps, error logs, and metrics.
Cookies & Tracking: cookies, web beacons, and similar technologies to help provide and improve the Services.
Third‑Party Data: information from partners, analytics providers, and public sources.

2. How We Use Your Information

We use information for purposes including:

Providing, operating, and maintaining the Services;
Processing transactions, billing, and account management;
Authenticating users, preventing fraud, and securing the Services;
Communicating updates, support, and security notices;
Improving and personalizing features, analytics, and research;
Complying with legal obligations and responding to lawful requests.

3. Cookies and Tracking Technologies

We and our service providers use cookies and similar technologies to remember preferences, maintain sessions, enable core functionality, and analyze usage.

You can manage your cookie preferences at any time by clicking the "Cookie Settings" link in our footer or by adjusting your browser settings. However, disabling certain necessary cookies may affect functionality.

3.1 Google Analytics

We use Google Analytics to help us understand how users engage with our Site. Google Analytics uses cookies to track your interactions with our Site (such as page views, timing, and clicks).

The information collected by Google Analytics is generally transmitted to and stored by Google. You can learn more about how Google uses data at www.google.com/policies/privacy/partners/.

You can opt-out of Google Analytics specifically by installing the Google Analytics Opt-out Browser Add-on.

4. Disclosure of Information

We may share information with:

Service Providers: vendors that perform services on our behalf (hosting, payments, analytics, etc.).
Affiliates: entities under common control.
Business Transfers: in connection with mergers, acquisitions, or asset sales.
Legal & Safety: when required by law or to protect rights, safety, or property.

We do not sell personal information for money. Where required by law, we will notify you about sales or sharing that fall under applicable privacy laws.

5. International Transfers

Your data may be processed or stored in the United States or other countries. When transferring data across borders, we use appropriate safeguards to protect your information consistent with applicable law.

6. Data Retention

We retain personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, we delete or anonymize the data.

7. Your Rights & Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or port your personal data. You can also opt out of marketing communications. To exercise your rights, contact us using the details below. We may require verification before processing requests.

8. Security

We implement administrative, technical, and physical safeguards to protect data. No transmission or storage system is completely secure; however, we work to protect your information using commercially reasonable measures.

9. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without consent, we will take steps to delete it.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email or in-product notifications when required. Continued use after updates indicates acceptance of the changes.

11. Contact Us

If you have questions or wish to exercise your data rights, please contact:

PollyAI LLC
8124 NW 90th St
Kansas City, MO 64153
sales@pollyai.com